Shipping policy

Shipping Policy

We are pleased to offer shipping within Australia and internationally. Please review the information below to understand how orders are processed and delivered.

Production & Processing Time

All prints are made to order and require a production period of up to two weeks. Dispatch time may vary depending on your selected print and framing options. Once your order is ready, it will be packaged and shipped. You will receive a confirmation email with tracking details once your order has been dispatched.

Shipping Methods & Delivery Estimates

We offer standard and express shipping options. Delivery times vary depending on your location and begin after the production period:

• Australia (Standard): 3–7 business days (after production time)

• Australia (Express): 1–3 business days (after production time)

• International: 7–21 business days (after production time)

Shipping costs and estimated delivery timeframes for your region will be calculated and displayed automatically at checkout. Please note that delivery timeframes are estimates and may be affected by external factors such as customs delays or public holidays.

International Orders

International shipping is available to selected countries. Any customs duties, taxes, or fees are the responsibility of the recipient.

Packaging

All orders are carefully packaged to ensure your prints arrive in perfect condition. Depending on the size and quantity, your order may be shipped flat or in a protective mailing tube.

Issues With Delivery

If your order hasn’t arrived within the expected timeframe, please check your tracking details or contact us at elise@elisehassey.com. We’re here to help.