Framed by Pandanus

Shipping Policy

We are pleased to offer shipping within Australia and internationally. Please review the information below to understand how orders are processed and delivered.

Production & Processing Time

All prints are made to order and require a production period of up to two weeks. Dispatch time may vary depending on your selected print and framing options. Once your order is ready, it will be packaged and shipped. You will receive a confirmation email with tracking details once your order has been dispatched.

Shipping Methods & Delivery Estimates

We offer standard and express shipping options. Delivery times vary depending on your location and begin after the production period:

• Australia (Standard): 3–7 business days (after production time)

• Australia (Express): 1–3 business days (after production time)

• International: 7–21 business days (after production time)

Shipping costs and estimated delivery timeframes for your region will be calculated and displayed automatically at checkout. Please note that delivery timeframes are estimates and may be affected by external factors such as customs delays or public holidays.

International Orders

International shipping is available to selected countries. Any customs duties, taxes, or fees are the responsibility of the recipient.

Packaging

All orders are carefully packaged to ensure your prints arrive in perfect condition. Depending on the size and quantity, your order may be shipped flat or in a protective mailing tube.

Issues With Delivery

If your order hasn’t arrived within the expected timeframe, please check your tracking details or contact us at elise@elisehassey.com. We’re here to help.

Returns & Refunds Policy

We want you to be completely satisfied with your purchase. As all photographic prints are made to order, we do not offer returns or exchanges for change of mind. This includes framed and unframed prints, as each order is custom-produced to your specifications.

However, under Australian Consumer Law, you are entitled to a refund or replacement if an item:

• Is faulty or damaged on arrival

• Is significantly different from the description or sample shown

• Is not of acceptable quality or fails to perform as promised

If your order arrives damaged or faulty, please contact us within 7 days of delivery at elise@elisehassey.com, including:

• Your order number

• A description of the issue

• Photographs of the item and packaging

Once reviewed, we will arrange a replacement or refund as appropriate. Please note that all claims must be made within the 7-day period and items must be returned in their original packaging if requested.

We do not accept returns or refunds for:

• Change of mind

• Minor colour or detail variations due to screen differences or natural materials

• Incorrect size chosen by the customer

We take the utmost care in producing, packaging and shipping your print. If you have any concerns, don’t hesitate to reach out — we’re here to help.

Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash or credit. They are valid for 3 years from the date of purchase, in accordance with Australian Consumer Law.